IT Support
24/7 support when you need us
Ongoing tech problems, big or small, we're on call to keep every device and system in your home running smoothly.
Signs you need this
- You're calling a different company for every different device
- Small tech issues keep piling up because no one has time to fix them
- You want someone monitoring the network, not just fixing it when it breaks
- There's no backup plan if your internet or security system goes down
What's included
IT Support is the ongoing layer that sits on top of every other service we offer: one point of contact instead of a different technician for every device. Depending on the plan, that means proactive monitoring so issues get caught before they cause downtime, and priority same-day response when something does go wrong, rather than joining a general queue.
- Remote and on-site troubleshooting
- Priority same-day response
- Ongoing device and network monitoring
- Software updates and maintenance
- One point of contact for all your home tech
Frequently asked questions
Is support available outside office hours?
Yes, our support line is available 24/7 for urgent issues.
Do you offer ongoing support plans?
Yes, we offer recurring support plans for homes that want proactive monitoring and maintenance.
What counts as an emergency?
Anything that stops your home tech from working, like security systems, internet outages, or work-from-home blockers, is treated as priority.
What a visit looks like
An illustrative example based on how these visits typically go, not a specific customer.
A typical setup involves a household with a mesh WiFi network, security cameras, and smart home devices installed by us over separate visits, with no one keeping an eye on any of it long-term.
Putting the whole setup on a support plan means one technician is familiar with everything already installed, monitoring the network for issues, applying firmware and software updates, and being the first call whenever any device across the home acts up, rather than the homeowner sourcing a different specialist each time.
Small issues (a camera going offline, a router needing a restart) tend to get caught and resolved before the homeowner even notices, instead of turning into a bigger problem.
Your tech problems
end here.
- 01Tell us what's going on.
- 02We'll figure it out.
- 03We come to you.